capella Product Activation
Frequently Asked Questions

What is product activation?		Product activation links the software to the specific PC on which it has been installed. Once activated, the software performs as before, but without time restriction.
Why do I have to activate my product?		When you purchase one of our products, you are spending your hard-earned money for it. It is no secret, that illegal copies of all major software packages are in use. With the enforced activation procedure we are trying to stem the tide of pirated copies in circulation. And thereby we reward all our honest customers twofold: Users, who have legally obtained the software, don't feel like fools, having paid for it. We can operate more efficiently by concentrating our service towards the honest customers. This allows us to allocate more time and resources towards individual requests.
Which programs need to be activated?		Currently all programs need to be activated.
How does product activation work?		Install the software After entering your license details, the software calculates a code based on your PC's hardware configuration (see below). This code is then displayed on screen. You then have to transmit to us your license details and this hardware code either by telephone or by clicking on "Request activation code" in the licensing dialogue. Our activation hot-line is open during normal German office hours. You give us your hardware code and we give you your activation code. As simple as that! You then enter the activation code into the relevant field in the installation dialogue. That's all! If you prefer email as opposed to a phone call, and you have clicked on "Request activation code", you will receive our email reply within two working days. This delay will not disadvantage you in any way, in that you have 30 days of full functionality of the program between installation and activation.
Can I use the product without activation?		After installation with your purchased license code, you have unrestricted use of the software for 30 days. This should give you sufficient time, to complete the activation. If, for example, you install the software on a Saturday, you can use it immediately and process the activation the following Monday, but within the next 28 days.
What happens, if I exceed the 30 day limit?		After 30 days without activation, the program reverts to demo mode. It will remain in the restricted demo mode until you have successfully completed the activation procedure.
What advantages and disadvantages does product activation have for me?		No doubt, the only disadvantage is the fact, that you have to contact us, either by telephone or by email. We are however convinced, that the advantages far outweigh this minor inconvenience: You can rest assured, that you have not paid towards any pirated copies and you can be certain, that we concentrate our support towards legitimate customers. Our research & development division can be sufficiently funded to incorporate into upcoming releases as many requests from legitimate users as is practical.
What information is transmitted during activation?		The program's license number and information about your PC's hardware (processor, hard disk, etc) ate transmitted. We guarantee, that no personal data, no data files and no information about other installed software will be forwarded to us.
What happens, when I buy a new PC?		With a new PC or changes to the hardware on your current PC, you need to re-activate the software with us. However, the most common hardware changes on a musician's PC, namely memory upgrade and/or new sound card, will not require re-activation.
Can I remain anonymous, when I activate the software?		If you bought the retail version of thye software, we will not know who you are. However, we will still use your purchased retail license number together with your hardware code to send you your activation code. We do recommend, that you register with us as a user, to become eligible for future upgrades.
Can I activate the software on more than one PC?		In line with international copyright laws, you may activate the software only on one PC. If however, you have a PC and a notebook, and you undertake to guarantee in writing, that both computers are not simultaneously used by two different people, you may activate the program on both computers.
What happens, if capella-software closes its door one day without any successor?		The fact that we now have over 250,000 users guarantees that we are not likely to close down any time soon. In the unlikely event of not finding a successor sometime far in into the future, and the world is still spinning, we would release a patch that allows the software to run without activation.
Network installation in schools and other academic institutions:		Activation has to be done on each individual PC. Even if you do multiple installations via image transfer over the network, you need to activate individually. Normally you can obtain the activation code via email. In cases of multiple academic licenses, (corresponding to the number of PCs on the written order and confirmed by the head of the institution), please proceed as follows: Install the software on each PC that is covered by the academic license. Enter the same license number as per our order confirmation on each PC. Note down the hardware code that is generated by each PC. Send us an email (NO fax, letter or telephone call) with the license number and each PC's hardware code: License: US-79-123456 Hardware code PC1: ABCDE-54321 Hardware code PC2: 4321F-EDCBA . . . . . . Blue Swarms High School Your Town, Your State

 

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Last updated January 2, 2008.